Case · E-commerce marketplace
One marketplace.
90 agents.
Every team judged.
A fashion flash-sales marketplace moves thousands of products a week across suppliers, campaigns, orders and support. We built its Agentic OS inside the CRM: 90 agents in eight departments, one orchestrator the whole team talks to, and a judge on every team that checks the answers.
- Industry
- Fashion e-commerce
- Scope
- Full back-office
- Agents
- 90, in 8 departments
- Live in
- First squad in 30 days
Before
Thousands of products. A handful of people.
Every flash sale meant supplier files to clean, product pages to write in several languages, prices to check against margins and stock to reconcile with the warehouse. Then the tickets, the refunds and the campaign reports.
The team was great. There just weren’t enough hours, and the work that made money, like pricing and recovering stalled stock, always came last.
What we built
A full Agentic OS, inside their own CRM.
Eight departments, from commerce to wallet, each with lead agents, specialists and a judge.
- The CRMThe CRM
Orders, catalogue, suppliers, tickets, campaigns and wallet in one back-office.
- Jarvis, the orchestratorJarvis, the orchestrator
One chat for the whole company. Understands the ask and runs the right teams in parallel.
- 8 departments8 departments
Commerce, support, marketing, operations, analytics, wallet, catalogue, platform.
- Judges + your teamJudges + your team
A judge on a different model checks every team’s answer. Money and order changes always go to a person.
- Approval rule
- Refunds, prices and order changes are never executed without a person
- Shared memory
- Catalogue, margins, policies, customer history, twelve months of tickets
- Connected to
- Their CRM · storefront · ERP · Google and Meta Ads · email, SMS, push, WhatsApp · payments · couriers
What it can do
Everything a growing store wishes it had.
Twenty-six capabilities, all in one OS. Every one of them can be built for your business.
Sell more
Cart recovery
Brings abandoned carts back, and proposes each week how to recover more, measured 28 days later.
Customer insights
Persona, churn risk and next best action for every buyer, refreshed every night.
Synthetic customers
Two AI persona models predict opens, clicks and unsubscribes before a send, and can block a launch.
Segments in plain words
Describe an audience, get the rules and the real count. New segments are found and named daily.
Campaign planner
One brief becomes an email, SMS, push and Google Ads plan, with audience and cost.
Segment sends
Newsletter, SMS and push studios write for each segment, in four languages.
Ads assistants
Read Google and Meta Ads, find wasted spend, propose what to pause, boost or scale.
Social studio
Weekly Facebook and Instagram plan, captions and hashtags, inbox triage with reply drafts.
Sales reaction
Reads sales as they move and adapts campaigns, offers and stock pushes the same day.
Protect margin
Margin guard
A hard veto on any price or offer below the floor, after returns, fees and shipping. No agent writes a price.
Return oracle
Measured return rates and the expected return cost per product, inside every margin calculation.
Dead stock recovery
Finds stock with no sale in 60 days and drafts the discount, with copy that quotes the breakeven.
Warehouse watch
Daily stalled-stock value, articles invisible to the store and divergences, grouped into clearance proposals.
Wallet fraud review
Fourteen audit rules and an AI team trace every suspicious credit, refund and balance, nightly.
Loss reasons
Mines tickets, returns and failed recoveries into cited reasons why sales are lost.
Supplier price check
Judges every dropship price against your pricing rules, every hour.
Daily action brief
Every morning at six: what moved yesterday, why, and what to do about it.
Competitor analysis
Tracks competitor prices, launches and promotions and says where you are exposed.
Run the back-office
Jarvis, one chat
Any business question, routed to six teams in parallel, every answer judged.
Support replies
Triage, refund and policy answers, and drafts that send themselves when the judge allows.
Supplier imports
Messy supplier files resolved to categories, attributes and products, re-checked by a judge.
Product studio
Product, category, brand and page copy with SEO and AI-search content, in four languages.
Logistics
Courier diagnosis, shipping rules per market, tracking and labels.
Company memory
FAQs, policies, twelve months of ticket resolutions and documents, searchable, with contradiction alerts.
Lessons with a human gate
Judge and human feedback distilled nightly into lessons a person approves before agents use them.
Smart reports
Ask in plain words, get charts, tables and commentary, on a schedule.
The 30 days
From first call to live, week by week.Week by week.
- WEEK 0
Diagnose
Mapped the back-office with each team: where the hours go, where the money leaks.
- WEEK 1
Map
Access to the CRM and data. First metric signed off: support first response time.
- WEEK 2
Build
Support squad built: triage, reply drafter, refunds specialist and a judge.
- WEEK 3
Prove
Shadow mode on live tickets, with handoff rules the team could tune.
- DAY 30
Live
Support squad live. Then one new squad a month: catalogue, pricing, marketing, reports.
After
What changed.
Measured from the command center, against the metric agreed in week one.
| Metric | Before | After 90 days |
|---|---|---|
| Supplier import cleaned and matched | ~2 days | ~20 min |
| Product page, written and translated | ~20 min | ~1 min, reviewed |
| Support tickets with a ready draft | 0% | ~70% |
| Stalled stock found and priced for clearance | Monthly, by hand | Daily report |
| Weekly sales report | Half a day | On demand |
- Supplier import cleaned and matched
- Before:
~2 daysAfter 90 days: ~20 min - Product page, written and translated
- Before:
~20 minAfter 90 days: ~1 min, reviewed - Support tickets with a ready draft
- Before:
0%After 90 days: ~70% - Stalled stock found and priced for clearance
- Before:
Monthly, by handAfter 90 days: Daily report - Weekly sales report
- Before:
Half a dayAfter 90 days: On demand
More cases
Different companies. Same 30 days.
Free 30-minute call
Find out what you could hand off.
Tell us how your company runs. In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No slides, no obligation.In 30 minutes you'll know which work agents can take, what it's worth and what it would cost. No obligation.
Reply within one working day · Fixed price · You own everythingReply within one working day · Fixed price